Welcome to Rad Store’s FAQ – where we answer all your burning questions faster than you can nail that perfect aerial invert! Whether you’re shopping for fierce pole wear, festival gear, or just need some rebel style advice, we’ve got you covered.

About Rad Store

Who is Rad Store for?
Rad Store is for the bold, the fierce, and the unapologetically confident! Our target rebels include:
  • Pole dancers and aerial artists needing performance gear that moves with them
  • Festival-goers looking for show-stopping outfits
  • Confidence-seekers who embrace body-positive fashion
  • Anyone who believes their wardrobe should be as bold as their personality
What’s Rad Store’s style?
Think rebellious, edgy, and unapologetically sexy with a dash of fun! Our style blends:
  • Pole and dance wear that performs as hard as you do
  • Festival fashion that turns heads
  • Barbiecore meets black-everything aesthetics
  • Cut-out, cheeky, and high-leg designs for maximum impact

Products

What makes Rad Store products special?
Our products are designed for performance and confidence:
  • Grip technology in shorts and bodysuits for pole safety
  • Body-positive sizing (including options for the blessed-with-chest crew)
  • Festival-ready styles with harnesses, garters, and bold cut-outs
  • Durable materials that withstand your most intense sessions
How do I choose the right size?
We provide detailed size charts for each product. Remember:
  • Pole wear should be snug but not restrictive
  • Check “blessed with chest” options for fuller coverage up top
  • When in doubt between sizes, size up for comfort
Pro Tip: Order multiple sizes if unsure – you’ve got 15 days to return what doesn’t fit!
Do you offer gift cards?
Not currently, but we’re working on something even better for gifting rebellious spirits. Stay tuned!

Shipping & Delivery

What are my shipping options?
We’ve got two fierce options to get your gear to you:
  • Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
  • Free Shipping: On orders over $50, 15-25 business days via EMS
🔥 Hot Tip: Order by 2pm EST for same-day processing on weekdays!
Do you ship worldwide?
Yes! We ship globally because confidence shouldn’t have borders. However:
  • Some Asian and remote areas may experience slightly longer delivery times
  • International orders may be subject to local customs fees
  • We declare packages as “ESSENTIAL PERFORMANCE GEAR” to help with customs
How can I track my order?
You’ll receive tracking info the moment your order leaves our Washington studio. Stalk it like your ex’s Instagram! If you’re having trouble tracking, email us at [email protected].

Returns & Exchanges

What’s your return policy?
We get it – sometimes that Barbiecore bodysuit doesn’t spark joy like you thought it would. Our policy:
  • 15 days from delivery to initiate returns
  • Items must have tags attached and be unworn
  • Original packaging required (we’ll know if you’ve tested those grip aids!)
  • Email [email protected] with your order number to start
How long do refunds take?
Once we receive your return:
  • Processing takes 3-5 business days
  • Refunds appear in your account within 10 business days
  • Original shipping costs are non-refundable
Can I exchange an item?
Absolutely! Just follow the return process and place a new order for the item you want. This ensures you get your new gear as fast as possible.

Payments

What payment methods do you accept?
We accept all major rebel currencies through:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Completely! We use industry-standard encryption to protect your information. We don’t store your payment details on our servers.
Why was my payment declined?
Common reasons include:
  • Insufficient funds
  • International transaction blocked by your bank
  • Billing address mismatch
Contact your bank or try another payment method if this happens.

Account & Technical

How do I reset my password?
Click “Forgot Password” on the login page. You’ll receive an email with instructions to create a new one – make it something you can remember but no one else can guess!
Can I change my order after placing it?
We process orders fast (like your aerial inverts)! Email us immediately at [email protected] with your order number and requested changes. If it hasn’t shipped yet, we’ll do our best to help.
The website isn’t working properly – what should I do?
Try these rebel troubleshooting steps:
  1. Refresh the page (the classic fix)
  2. Clear your browser cache
  3. Try a different browser
  4. Still stuck? Email us faster than you can nail that Iron X at [email protected]

Still Have Questions?

We’re obsessed with helping our rebel community! Email us at [email protected] and we’ll respond faster than you can say “emergency costume change.”

Ready to dress your rebellion? Shop Now